Last Updated: 14 August 2026

At RazVora, we want our return and refund process to be clear and straightforward.

This policy explains when products may be returned, who is responsible for return shipping, how damaged or incorrect orders are handled, and when customers can expect an approved refund.

1. 7-Day Return Period

Customers may request a return for an eligible product within 7 days of receiving the order.

The 7-day period begins from the date the order is delivered.

Please contact RazVora before sending any product back.

Products returned without prior communication or authorization may not be accepted.

2. Return Eligibility

For a standard return, a product must:

  • Be unused

  • Be unworn

  • Be unwashed

  • Be unaltered

  • Have all original tags attached

  • Be in its original condition

  • Be returned in its original packaging

  • Include your order number or proof of purchase

Products that do not meet these conditions may not be eligible for return or refund.

3. Change-of-Mind Returns

Customers may request a return within 7 days if they change their mind about an eligible product.

The product must meet all standard return eligibility requirements.

For a change-of-mind return, the customer is responsible for the applicable return shipping cost.

4. Wrong Size or Product Selected by the Customer

If you ordered the wrong:

  • Size

  • Product

  • Colour

  • Design

  • Variation

you may request a return or exchange within 7 days, provided the product meets the eligibility requirements.

Where RazVora supplied exactly what was ordered, the customer is responsible for return shipping costs.

5. Sale and Discounted Products

Products are not automatically excluded from returns simply because they were purchased during a sale or at a discounted price.

Sale and discounted products may be returned within the same 7-day period provided they meet the standard return eligibility conditions.

6. Unstitched Products

Unstitched products may be returned within 7 days only while they remain:

  • Uncut

  • Unstitched

  • Unwashed

  • Unused

  • Unaltered

  • In their original condition

  • With original packaging where applicable

Once fabric has been cut, stitched, washed, dyed or otherwise altered, it cannot normally be returned.

Please inspect all unstitched fabric carefully before cutting or stitching it.

7. Damaged, Defective, Incorrect or Incomplete Orders

Please inspect your order after delivery.

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • An incomplete order

  • A missing item

please contact RazVora within 7 days of delivery.

Please provide:

  • Your full name

  • Order number

  • Product name

  • Description of the issue

  • Clear photographs where appropriate

If we confirm that the product was damaged, defective, incorrect or incomplete when supplied, RazVora will provide an appropriate solution.

Depending on the circumstances, this may include:

  • Replacement

  • Exchange

  • Refund

For a confirmed issue attributable to RazVora, RazVora will cover applicable return or replacement shipping costs.

8. How to Request a Return

To request a return within the 7-day period, contact us at:

Email: contact@razvora.com

You may also contact us through the Contact Us page on razvora.com.

Please provide:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Photographs where relevant

After reviewing your request, we will provide return instructions if the product is eligible.

Please do not send a product back before receiving return instructions.

9. Non-Returnable Products

A product may not be eligible for return if it:

  • Has been worn

  • Has been washed

  • Has been altered

  • Has been cut or stitched after purchase

  • Has had its original tags removed

  • Is no longer in its original condition

  • Was damaged after delivery through misuse or improper handling

Gift cards, where applicable, are also non-returnable.

Sale or discounted status by itself does not make a product non-returnable.

10. Exchanges

Eligible products may be exchanged subject to:

  • Product availability

  • Return eligibility

  • Inspection of the returned product

Please contact RazVora before returning a product for exchange.

We cannot guarantee that another size, colour, design or product will remain available while the exchange is being processed.

If the requested replacement is unavailable, we may offer another appropriate solution.

11. Return Shipping Costs

Customer pays applicable return shipping when:

  • The customer changes their mind

  • The customer selected the wrong size

  • The customer selected the wrong product or variation

  • The correct product was supplied and the customer otherwise wishes to return it

RazVora covers applicable return or replacement shipping when:

  • The wrong product was sent

  • The product arrived damaged

  • The product arrived defective

  • An item was missing

  • The order was incomplete because of an error attributable to RazVora

12. Inspection of Returned Products

Returned products will be inspected after they are received.

We will check whether the product:

  • Meets the return eligibility requirements

  • Is in its original condition

  • Has its original tags

  • Shows signs of wear, washing, cutting, stitching, alteration or misuse

After inspection, we will notify you whether the return has been approved.

13. Refunds

If your return is approved, RazVora will initiate the refund using:

  • The original payment method where possible; or

  • Another agreed refund method where necessary

We aim to initiate approved refunds within 7 business days after the returned product has been received, inspected and approved.

After the refund is initiated, the time required for the funds to appear may depend on your bank, payment provider or payment method.

14. Cash on Delivery Refunds

For orders paid using Cash on Delivery, the refund may need to be issued through another agreed payment method.

We may request appropriate payment or account information solely for processing the approved refund.

The available refund method will be communicated when the return is approved.

15. Original Delivery Charges

Original delivery charges are generally not refundable for:

  • Change-of-mind returns

  • Wrong size selected by the customer

  • Wrong product or variation selected by the customer

Where an eligible return results from a confirmed damaged, defective, incorrect or incomplete order attributable to RazVora, applicable shipping costs will be handled by RazVora.

16. Order Cancellations

Customers may request cancellation before an order has been processed for dispatch.

Once an order has been packed or shipped, cancellation may no longer be possible.

After dispatch, an eligible product must follow the return process described in this policy.

17. Failed or Refused Delivery

If an order cannot be delivered because:

  • The delivery address supplied was incorrect

  • The customer cannot be contacted

  • The recipient repeatedly refuses delivery

  • Required delivery information was incomplete

the parcel may be returned to RazVora.

Any subsequent delivery or refund request will be reviewed based on the circumstances and applicable courier costs.

18. Return Abuse or Fraud

RazVora may decline a return where there is reasonable evidence of:

  • Product misuse

  • Intentional damage

  • Fraud

  • False claims

  • Repeated abuse of the return process

This does not affect legitimate claims involving products genuinely received damaged, defective, incorrect or incomplete.

19. Contact Us

For returns, exchanges, damaged products, incorrect orders or refund questions, contact:

RazVora
Website: razvora.com
Email: contact@razvora.com

You may also contact us through the Contact Us page on our website.

Please include your order number whenever possible so we can assist you efficiently.