Last Updated: 14 August 2026

Welcome to RazVora. These Terms and Conditions govern your use of razvora.com and purchases made through our online store.

By accessing our website, placing an order, or purchasing a product from RazVora, you agree to these Terms and Conditions.

Please read them carefully before placing an order.

1. About RazVora

RazVora is an online fashion store offering Pakistani women's clothing, including:

  • Stitched 2-piece suits

  • Stitched 3-piece suits

  • Unstitched suits and fabric sets

  • Other clothing and fashion products that may be introduced from time to time

For questions or customer support:

Website: razvora.com
Email: contact@razvora.com

You may also contact us through the Contact Us page available on our website.

2. Use of Our Website

You agree to use RazVora only for lawful purposes.

You must not:

  • Attempt to gain unauthorized access to our website or systems

  • Introduce viruses, malicious software, or harmful code

  • Interfere with the security or operation of our website

  • Provide false or misleading information when placing an order

  • Use our website for fraudulent or unlawful purposes

  • Copy or commercially exploit protected RazVora content without permission

We may restrict access to our website where reasonably necessary to protect our customers, systems, or business.

3. Product Information

We make reasonable efforts to provide accurate information about our products, including:

  • Product names

  • Prices

  • Sizes

  • Fabrics

  • Colours

  • Embroidery and design details

  • Included components

  • Availability

Customers should carefully review the individual product page before placing an order.

Colours may appear slightly different because of photography, lighting, screen settings, or display differences.

Minor measurement variations may occur where garments are measured manually.

These normal variations do not automatically mean that a product is defective.

4. Unstitched Products

Products described as Unstitched are sold as unstitched fabric or garment components according to the description provided on the relevant product page.

Any stitched or styled presentation of an unstitched product is intended to demonstrate a possible finished appearance.

Customers purchasing an unstitched product are responsible for arranging their own stitching or tailoring unless the product page specifically states otherwise.

The final appearance, fit, and styling of an unstitched product may depend on the customer's measurements, tailoring, and stitching choices.

Please review the product description and included components carefully before ordering.

5. Stitched Products

Products described as Stitched, 2 Piece Stitched, 3 Piece Stitched, or similar are supplied according to their product descriptions and the size or variation selected by the customer.

Customers should review the available sizing information before ordering.

A 2-piece product includes only the components stated on its product page. A dupatta or other additional component should not be assumed to be included unless specifically mentioned.

A 3-piece product includes the components stated in its individual product description.

6. Orders

When you place an order with RazVora, you confirm that:

  • The information you provide is accurate and complete

  • Your delivery address is correct

  • Your contact number is reachable

  • You are authorized to use the selected payment method

  • You have reviewed the relevant product information before ordering

After placing an order, you may receive an automated order confirmation.

An automated confirmation does not necessarily mean that the order has been finally accepted, processed, or dispatched.

Orders remain subject to:

  • Product availability

  • Successful order verification

  • Payment confirmation where applicable

  • Accurate pricing and product information

We may contact you if further information is required to process your order.

7. Order Cancellation by RazVora

RazVora may cancel an order where reasonably necessary, including where:

  • A product becomes unavailable

  • An obvious pricing error occurred

  • Incorrect product information was displayed

  • Payment cannot be verified

  • An order appears fraudulent or suspicious

  • Delivery information is incomplete or invalid

  • We are otherwise unable to fulfil the order

If payment has already been received for an order cancelled by RazVora, an appropriate refund will be arranged.

8. Customer Order Cancellation

Customers may request cancellation before an order has been processed for dispatch.

Once an order has been packed or shipped, cancellation may no longer be possible.

After dispatch, eligible products must follow our Refund & Returns Policy.

9. Prices

Unless otherwise stated, prices displayed on RazVora are in Pakistani Rupees (PKR).

Products may be displayed at:

  • Regular prices

  • Sale prices

  • Promotional prices

  • Discounted prices

We reserve the right to:

  • Update product prices

  • Start or end promotional offers

  • Correct genuine pricing errors

  • Change discounts or promotions

Any applicable delivery charges will be displayed where relevant during the ordering or checkout process.

If an obvious pricing error occurs, we may contact you before processing the affected order.

10. Payments

Available payment methods are displayed during checkout.

Depending on the payment method selected, an order may be processed after appropriate payment verification or order confirmation.

Customers are responsible for providing accurate payment and billing information.

Where third-party payment services are used, those providers may also operate under their own terms and privacy policies.

11. Cash on Delivery

Cash on Delivery may be offered for eligible orders and supported locations.

Customers placing Cash on Delivery orders must provide accurate contact and delivery information and should remain available to receive the parcel.

Repeated refusal of confirmed orders or misuse of Cash on Delivery may result in restrictions on future orders.

12. Shipping and Delivery

RazVora delivers orders within supported locations in Pakistan.

Our standard delivery estimate is generally 3–5 business days, although actual delivery times may vary.

Delivery may be affected by circumstances such as:

  • Courier delays

  • Public holidays

  • Weather conditions

  • High order volumes

  • Remote delivery locations

  • Incorrect customer information

  • Events outside our reasonable control

Delivery estimates are provided in good faith but are not guaranteed delivery dates.

Customers are responsible for providing a complete and accurate delivery address and reachable contact number.

13. Failed or Refused Delivery

If an order cannot be delivered because:

  • The delivery address was incorrect or incomplete

  • The customer could not be contacted

  • The recipient was repeatedly unavailable

  • The parcel was refused without an agreed reason

the order may be returned to RazVora.

Additional delivery costs may apply if another delivery attempt is requested where the failed delivery resulted from information or actions attributable to the customer.

14. 7-Day Easy Returns

RazVora offers a 7-day return period for eligible products.

Customers may request an eligible return within 7 days of receiving their order.

This includes eligible returns resulting from:

  • Change of mind

  • Wrong size selected by the customer

  • Wrong product or variation selected by the customer

  • Damaged products

  • Defective products

  • Incorrect products supplied by RazVora

  • Incomplete orders

Customers must contact RazVora before returning a product.

Full return instructions are provided in our Refund & Returns Policy.

15. Conditions for Standard Returns

For a standard return, the product must generally:

  • Be unused

  • Be unworn

  • Be unwashed

  • Be unaltered

  • Have its original tags attached

  • Remain in its original condition

  • Be returned with its original packaging where applicable

  • Include proof of purchase or relevant order information

A product that does not meet these conditions may not qualify for a return or refund.

16. Change-of-Mind Returns

Customers may return an eligible product within 7 days if they change their mind.

The product must meet all standard return eligibility requirements.

For an approved change-of-mind return, the customer is responsible for applicable return shipping costs.

17. Wrong Size or Product Selected by Customer

If a customer orders the wrong:

  • Size

  • Product

  • Colour

  • Design

  • Variation

an eligible return or exchange may be requested within 7 days.

Where RazVora supplied the product exactly as ordered, the customer is responsible for applicable return shipping costs.

Customers should review product information and available sizing information carefully before ordering.

18. Sale and Discounted Products

A product is not automatically excluded from returns simply because it was purchased during a sale or at a discounted price.

Sale and discounted products may be returned within the same 7-day period provided they satisfy the normal return eligibility requirements.

Being discounted does not by itself make a product non-returnable.

19. Unstitched Product Returns

Unstitched products may be returned within the 7-day return period only while they remain:

  • Uncut

  • Unstitched

  • Unwashed

  • Unused

  • Unaltered

  • In their original condition

Once fabric has been cut, stitched, washed, dyed, altered, or otherwise customized after delivery, it cannot normally be returned.

Customers should inspect unstitched fabric carefully before cutting or stitching it.

20. Damaged, Defective, Incorrect or Incomplete Orders

Customers should inspect their order after delivery.

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • An incomplete order

  • A missing item

please contact RazVora within 7 days of delivery.

Please provide:

  • Your order number

  • Product details

  • A description of the problem

  • Clear photographs where appropriate

If we confirm that the issue is attributable to RazVora, we will provide an appropriate solution.

This may include:

  • Replacement

  • Exchange

  • Refund

For confirmed damaged, defective, incorrect, or incomplete orders attributable to RazVora, RazVora will cover applicable return or replacement shipping costs.

21. Exchanges

Eligible products may be exchanged subject to:

  • Product availability

  • Return eligibility

  • Inspection of the returned product

Customers must contact RazVora before sending an item back for exchange.

We cannot guarantee that another size, colour, design, or product will remain available while an exchange is being processed.

If the requested replacement is unavailable, an alternative solution or eligible refund may be offered.

22. Return Shipping Costs

Customer is responsible for applicable return shipping when:

  • The customer changes their mind

  • The customer selected the wrong size

  • The customer selected the wrong product or variation

  • The correct product was supplied and the customer otherwise wishes to return it

RazVora covers applicable return or replacement shipping when:

  • The wrong product was supplied

  • The product arrived damaged

  • The product arrived defective

  • An item was missing

  • The order was incomplete because of an error attributable to RazVora

23. Non-Returnable Products

A product may not qualify for return if it:

  • Has been worn

  • Has been washed

  • Has been altered

  • Has been cut or stitched after purchase

  • Has had its original tags removed

  • Is no longer in its original condition

  • Has been damaged after delivery because of misuse, improper handling, or customer alteration

Gift cards, where applicable, are also non-returnable.

Sale or discounted status by itself does not make a product non-returnable.

24. Inspection of Returned Products

Returned products will be inspected after they are received by RazVora.

We may check whether the product:

  • Meets the return eligibility requirements

  • Is in its original condition

  • Has its original tags

  • Shows signs of wear

  • Has been washed

  • Has been cut, stitched, or altered

  • Has been damaged after delivery

Customers will be informed whether the return has been approved after inspection.

25. Refunds

If a return is approved, RazVora will initiate the refund using:

  • The original payment method where reasonably possible; or

  • Another agreed refund method where necessary

We aim to initiate an approved refund within 7 business days after the returned product has been received, inspected, and approved.

After RazVora initiates the refund, the time required for funds to appear may depend on the customer's bank, payment provider, or payment method.

26. Cash on Delivery Refunds

For orders originally paid through Cash on Delivery, an approved refund may need to be issued using another agreed payment method.

RazVora may request appropriate payment or account information solely for the purpose of processing the approved refund.

The available refund method will be communicated to the customer.

27. Original Delivery Charges

Original delivery charges are generally not refundable when a return results from:

  • Change of mind

  • Wrong size selected by the customer

  • Wrong product or variation selected by the customer

Where a return results from a confirmed damaged, defective, incorrect, or incomplete order attributable to RazVora, applicable shipping costs will be handled by RazVora.

28. Promotions and Discounts

Promotional offers may be subject to:

  • Availability

  • Specified dates

  • Quantity restrictions

  • Product-specific conditions

  • Other conditions clearly stated with the promotion

Promotional offers may not be combined unless specifically stated.

A discounted price alone does not remove a customer's normal return eligibility.

We aim to display promotional and discounted pricing clearly and accurately.

29. Customer Accounts

Where customer accounts are available, customers are responsible for keeping their login credentials confidential.

Please contact us if you believe your account has been accessed without authorization.

We may restrict an account where there is reasonable evidence of fraud, abuse, or activity that threatens our website, customers, or business.

30. Reviews and Customer Content

If you submit a review, comment, photograph, or other content to RazVora, you confirm that:

  • It reflects your genuine experience

  • You have the right to submit it

  • It does not violate another person's rights

  • It does not contain unlawful, deceptive, abusive, or harmful material

RazVora may moderate or remove content that violates these requirements.

31. Intellectual Property

Unless otherwise stated, content appearing on RazVora, including:

  • The RazVora name

  • Logo

  • Website design

  • Graphics

  • Written content

  • Product photography

  • Promotional materials

is owned by RazVora or used with appropriate permission.

You may use our website for personal shopping purposes.

You may not reproduce, distribute, sell, or commercially exploit protected RazVora content without prior permission.

32. Third-Party Services

RazVora may use or link to third-party services, including:

  • Payment providers

  • Courier companies

  • Social-media platforms

  • Analytics services

  • Advertising services

  • Website technology providers

Third-party services operate independently and may have their own terms and privacy policies.

33. Website Availability

We aim to keep razvora.com available and functioning properly, but uninterrupted access cannot be guaranteed.

Access may occasionally be interrupted because of:

  • Maintenance

  • Security updates

  • Technical problems

  • System failures

  • Circumstances outside our reasonable control

34. Fraud and Misuse

RazVora may investigate, refuse, restrict, or cancel transactions where there is reasonable evidence of:

  • Fraud

  • Unauthorized payment activity

  • False customer information

  • Abuse of promotions

  • Fraudulent return claims

  • Intentional product damage

  • Misuse of our website

Where appropriate, suspected unlawful activity may be reported to relevant authorities or service providers.

35. Limitation of Liability

To the extent permitted by applicable law, RazVora will not be responsible for indirect or consequential losses resulting solely from circumstances outside our reasonable control.

Nothing in these Terms and Conditions is intended to exclude or restrict any consumer right, remedy, obligation, or liability that cannot lawfully be excluded or restricted.

36. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

Customers should review the Privacy Policy to understand how personal information may be collected, used, stored, and shared when using RazVora.

37. Refund & Returns Policy

Our detailed return, exchange, and refund procedures are provided in the Refund & Returns Policy available on razvora.com.

If there is an accidental inconsistency between a summary of our return process elsewhere on the website and the detailed Refund & Returns Policy, we will work to correct it promptly and apply the applicable customer rights and published purchase terms fairly.

38. Changes to These Terms

RazVora may update these Terms and Conditions when our website, products, services, policies, or business practices change.

The latest version will be published on this page with the revised Last Updated date.

39. Governing Law

These Terms and Conditions are governed by the applicable laws of Pakistan.

Nothing in these Terms is intended to limit rights available to customers under applicable mandatory consumer protection laws.

40. Contact Us

If you have questions about these Terms and Conditions, an order, delivery, return, refund, or other RazVora service, please contact us:

RazVora
Website: razvora.com
Email: contact@razvora.com

You may also contact us through the Contact Us page available on our website.